{"id":1313,"date":"2025-10-29T12:35:04","date_gmt":"2025-10-29T11:35:04","guid":{"rendered":"https:\/\/www.help.headlight.tech\/?post_type=ht_kb&#038;p=1313"},"modified":"2026-03-18T11:26:08","modified_gmt":"2026-03-18T10:26:08","slug":"adding-faqs","status":"publish","type":"ht_kb","link":"https:\/\/www.help.headlight.tech\/?ht_kb=adding-faqs","title":{"rendered":"Adding FAQs"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote\">\n<p>Learn how to upload and edit Frequently Asked Questions in Headlight.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<p><!--ARCADE EMBED START--><\/p>\n<div style=\"position: relative; padding-bottom: calc(68.1102% + 41px); height: 0px; width: 100%;\"><iframe src=\"https:\/\/demo.arcade.software\/ojDpGwvHQGiN72VePkkO?embed&amp;embed_mobile=tab&amp;embed_desktop=inline&amp;show_copy_link=true\" title=\"Headlight | Workflows\" frameborder=\"0\" loading=\"lazy\" webkitallowfullscreen=\"\" mozallowfullscreen=\"\" allowfullscreen=\"\" allow=\"clipboard-write\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; color-scheme: light;\"><\/iframe><\/div>\n<p><!--ARCADE EMBED END--><\/p>\n\n\n<h2 class=\"wp-block-heading\">1. Adding a New FAQ<\/h2>\n\n\n\n<p>The FAQ section lets you collect and manage common driver questions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Steps:<\/h3>\n\n\n\n<ol>\n<li>Click the large <strong>\u201c+\u201d<\/strong> button (top right) to add a new FAQ.<\/li>\n\n\n\n<li>Enter your <strong>Question<\/strong>.<\/li>\n\n\n\n<li>Write or paste your <strong>Answer<\/strong> \u2014 you can reuse responses from previous driver emails.<\/li>\n\n\n\n<li>Click <strong>ADD<\/strong> to save.<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udca1 Tip: Headlight will show a green pop-up confirmation when the FAQ saves correctly.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Reading and Reviewing FAQs<\/h2>\n\n\n\n<ul>\n<li>All FAQs are listed together.<\/li>\n\n\n\n<li>Click any <strong>Question<\/strong> to open and read its <strong>Answer<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Editing FAQs<\/h2>\n\n\n\n<ol>\n<li>Click the <strong>Pencil<\/strong> icon to edit.<\/li>\n\n\n\n<li>Update the <strong>Question<\/strong> or <strong>Answer<\/strong> as needed.<\/li>\n\n\n\n<li>Click <strong>SAVE<\/strong> to confirm your edits.<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83e\udde0 In future videos, you\u2019ll learn how the <strong>Conversation<\/strong> and <strong>Chat<\/strong> tools can automatically add new driver responses to your FAQ.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u2705 <strong>You\u2019ve now learned how to manage the FAQ section in Headlight.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to upload and edit Frequently Asked Questions in Headlight. 1. Adding a New FAQ The FAQ section lets you collect and manage common driver questions. Steps: \ud83d\udca1 Tip: Headlight will show a green pop-up confirmation when the FAQ saves correctly. 2. Reading and Reviewing FAQs 3. Editing FAQs&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[169],"ht-kb-tag":[43],"_links":{"self":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1313"}],"collection":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1313"}],"version-history":[{"count":2,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1313\/revisions"}],"predecessor-version":[{"id":2671,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1313\/revisions\/2671"}],"wp:attachment":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1313"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=1313"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=1313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}