{"id":1316,"date":"2025-10-29T12:35:04","date_gmt":"2025-10-29T11:35:04","guid":{"rendered":"https:\/\/www.help.headlight.tech\/?post_type=ht_kb&#038;p=1316"},"modified":"2025-12-17T17:18:37","modified_gmt":"2025-12-17T16:18:37","slug":"adding-faqs","status":"publish","type":"ht_kb","link":"https:\/\/www.help.headlight.tech\/?ht_kb=adding-faqs&lang=fr","title":{"rendered":"Ajouter des FAQ"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote\">\n<p>Apprenez \u00e0 t\u00e9l\u00e9charger et \u00e0 modifier la Foire aux questions dans Headlight.<\/p>\n<\/blockquote>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-arcade wp-block-embed-arcade\"><div class=\"wp-block-embed__wrapper\">\n<iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"Adding FAQs\" src=\"https:\/\/demo.arcade.software\/ojDpGwvHQGiN72VePkkO?embed#?secret=4EM9WMxaR2\" data-secret=\"4EM9WMxaR2\" width=\"643\" height=\"395\"><\/iframe>\n<\/div><\/figure>\n\n<h2 class=\"wp-block-heading\">1. Ajouter une nouvelle FAQ<\/h2>\n\n<p>La section FAQ vous permet de recueillir et de g\u00e9rer les questions les plus courantes des conducteurs.<\/p>\n\n<h3 class=\"wp-block-heading\">Les \u00e9tapes :<\/h3>\n\n<ol>\n<li>Cliquez sur le grand bouton <strong>&#8220;+&#8221;<\/strong> (en haut \u00e0 droite) pour ajouter une nouvelle FAQ.<\/li>\n\n\n\n<li>Saisissez votre <strong>question<\/strong>.<\/li>\n\n\n\n<li>\u00c9crivez ou collez votre <strong>r\u00e9ponse<\/strong> &#8211; vous pouvez r\u00e9utiliser les r\u00e9ponses des courriels pr\u00e9c\u00e9dents du conducteur.<\/li>\n\n\n\n<li>Cliquez sur <strong>AJOUTER<\/strong> pour enregistrer.<\/li>\n<\/ol>\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udca1 Conseil : Headlight affiche une fen\u00eatre verte de confirmation lorsque la FAQ est correctement enregistr\u00e9e.<\/p>\n<\/blockquote>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">2. Lire et r\u00e9viser les FAQ<\/h2>\n\n<ul>\n<li>Toutes les FAQ sont r\u00e9pertori\u00e9es ensemble.<\/li>\n\n\n\n<li>Cliquez sur une <strong>question<\/strong> pour ouvrir et lire sa <strong>r\u00e9ponse<\/strong>.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">3. FAQ sur l&#8217;\u00e9dition<\/h2>\n\n<ol>\n<li>Cliquez sur l&#8217;ic\u00f4ne du <strong>crayon<\/strong> pour modifier.<\/li>\n\n\n\n<li>Mettez \u00e0 jour la <strong>question<\/strong> ou la <strong>r\u00e9ponse<\/strong> si n\u00e9cessaire.<\/li>\n\n\n\n<li>Cliquez sur <strong>SAVE<\/strong> pour confirmer vos modifications.<\/li>\n<\/ol>\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83e\udde0 Dans les prochaines vid\u00e9os, vous apprendrez comment les outils <strong>Conversation<\/strong> et <strong>Chat<\/strong> peuvent ajouter automatiquement de nouvelles r\u00e9ponses de conducteurs \u00e0 votre FAQ.<\/p>\n<\/blockquote>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p><strong>Vous avez maintenant appris \u00e0 g\u00e9rer la section FAQ dans Headlight.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Apprenez \u00e0 t\u00e9l\u00e9charger et \u00e0 modifier la Foire aux questions dans Headlight. 1. Ajouter une nouvelle FAQ La section FAQ vous permet de recueillir et de g\u00e9rer les questions les plus courantes des conducteurs. Les \u00e9tapes : \ud83d\udca1 Conseil : Headlight affiche une fen\u00eatre verte de confirmation lorsque la FAQ&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[178],"ht-kb-tag":[43],"_links":{"self":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1316"}],"collection":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1316"}],"version-history":[{"count":3,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1316\/revisions"}],"predecessor-version":[{"id":1323,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1316\/revisions\/1323"}],"wp:attachment":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1316"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=1316"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=1316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}