{"id":1417,"date":"2025-10-29T14:55:38","date_gmt":"2025-10-29T13:55:38","guid":{"rendered":"https:\/\/www.help.headlight.tech\/?post_type=ht_kb&#038;p=1417"},"modified":"2025-10-29T14:55:38","modified_gmt":"2025-10-29T13:55:38","slug":"how-to-add-multilingual-communications-in-workflows","status":"publish","type":"ht_kb","link":"https:\/\/www.help.headlight.tech\/?ht_kb=how-to-add-multilingual-communications-in-workflows&lang=nl","title":{"rendered":"How to Add Multilingual Communications in Workflows"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote\">\n<p>Learn how to create and edit multilingual versions of all internal and external communications.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-arcade wp-block-embed-arcade\"><div class=\"wp-block-embed__wrapper\">\n<iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"How to add multilingual communications in workflows\" src=\"https:\/\/demo.arcade.software\/H7W0LqatskIJ4TUR7FLE?embed#?secret=P9jGwPP70R\" data-secret=\"P9jGwPP70R\" width=\"643\" height=\"395\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Choose a Workflow<\/h2>\n\n\n\n<p>Create or select a Workflow with <strong>Form<\/strong>, <strong>Notify<\/strong>, or <strong>Approval<\/strong> steps to add multilingual versions of your text.<\/p>\n\n\n\n<ul>\n<li>Open the workflow you want to configure by clicking its title in the list.<br><em>Tip: we\u2019re using the \u201cNew Order Approval Workflow\u201d added from templates.<\/em><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Select a Form, Notify or Approval<\/h2>\n\n\n\n<p>Navigate to the step in the Workflow that you want to edit.<br>Review the Action types that support translations.<\/p>\n\n\n\n<ul>\n<li>Find a Workflow Action step with <strong>Form<\/strong>, <strong>Notify<\/strong>, or <strong>Approval<\/strong> as Action type.<\/li>\n\n\n\n<li>Click on the rectangle to view its details in the right panel.<\/li>\n\n\n\n<li>Open the <strong>Type<\/strong> section and drop-down menu.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><em>We can add multilingual translations for the three Action Types that include internal or external communications.<\/em><\/p>\n<\/blockquote>\n\n\n\n<ul>\n<li><strong>Request approval\/signature<\/strong> \u2014 internal approval communications<\/li>\n\n\n\n<li><strong>Notify<\/strong> \u2014 internal messages<\/li>\n\n\n\n<li><strong>Request info (form)<\/strong> \u2014 internal or external information requests<\/li>\n<\/ul>\n\n\n\n<p><em>Tip: review <a href=\"https:\/\/app.arcade.software\/share\/shxbyrMxaMjbOFIbwPSi\">earlier training videos<\/a> for more details about these Action types.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Translating a Message Title<\/h2>\n\n\n\n<p>In the <strong>Details<\/strong> section, you can translate the title or body of the text.<br>Start by translating the <strong>title<\/strong>.<\/p>\n\n\n\n<ul>\n<li>Open the <strong>Details<\/strong> section.<\/li>\n\n\n\n<li>Click the <strong>language icon<\/strong> to open the multilingual editor.<\/li>\n\n\n\n<li>The dialog shows the <strong>DEFAULT language<\/strong> (the language used when creating the step).<br><em>Your default language doesn\u2019t have to be English.<\/em><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>DEFAULT Language:<\/strong><br>If a user logs in with a language that isn\u2019t a Headlight language for the country, the DEFAULT version is shown.<br>Example: An Italian colleague in a French office will see the default text (e.g., English).<\/p>\n<\/blockquote>\n\n\n\n<ul>\n<li>Click <strong>+ ADD LANGUAGE<\/strong> to create a new translation tab.<\/li>\n\n\n\n<li>Select a language (e.g., <em>French<\/em>).<\/li>\n\n\n\n<li>Click <strong>Generate Translation<\/strong> to automatically translate the step text.<\/li>\n\n\n\n<li>Review and adjust the translation as needed.<br><em>The translation will respect parameters such as {{curly brackets}}.<\/em><\/li>\n\n\n\n<li>Repeat for additional languages (e.g., <em>Dutch<\/em>).<\/li>\n\n\n\n<li>You can also generate an <strong>English translation<\/strong> to revise or replace the default text, useful for grammar or consistency checks.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Replacing the Default Language<\/h3>\n\n\n\n<ul>\n<li>Switch to a translation tab (e.g., <em>FR<\/em>).<\/li>\n\n\n\n<li>Click the <strong>Replace icon<\/strong> to overwrite the default version.<\/li>\n\n\n\n<li>The <strong>DEFAULT<\/strong> tab now shows the new text.<\/li>\n\n\n\n<li>Switch back and repeat if needed.<br><em>Useful when teams collaborate in multiple languages.<\/em><\/li>\n\n\n\n<li>Click <strong>OK<\/strong> when finished, then <strong>Save your Workflow (CTRL+S or CMD+S).<\/strong><br><em>Tip: See <a href=\"https:\/\/app.arcade.software\/share\/shxbyrMxaMjbOFIbwPSi\">Workflow Basics 101<\/a> for save methods.<\/em><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Translating the Body of the Text<\/h2>\n\n\n\n<p>The same translation tools apply to the message <strong>body<\/strong>.<\/p>\n\n\n\n<ul>\n<li>Click the message text and verify the content before translating.<\/li>\n\n\n\n<li>Open the <strong>multilingual editor<\/strong>.<\/li>\n\n\n\n<li>The dialog will show your text for translation.<br>Parameters and conditional text remain functional after translation.<\/li>\n\n\n\n<li>Add translations as before:<\/li>\n\n\n\n<li>Click <strong>+ ADD LANGUAGE<\/strong><\/li>\n\n\n\n<li>Choose a language (e.g., <em>French<\/em>)<\/li>\n\n\n\n<li>Click <strong>Generate Translation<\/strong><\/li>\n\n\n\n<li>Review, adjust, and repeat for additional languages.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>Translating into the same language acts as a grammar\/spelling check and allows changing the default language.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Replacing Default Text with a Translation<\/h3>\n\n\n\n<ul>\n<li>Open the translation tab (e.g., <em>FR<\/em>).<\/li>\n\n\n\n<li>Click <strong>Replace<\/strong> to make it the new default text.<\/li>\n\n\n\n<li>Click <strong>OK<\/strong> to confirm and <strong>Save your Workflow<\/strong> (CTRL+S or CMD+S).<br><em>Tip: Refresh your browser if the translated default text doesn\u2019t display immediately.<\/em><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Translating the Contact Form<\/h2>\n\n\n\n<p>Translations are also available for the <strong>Contact Form<\/strong> used by the Assignee.<\/p>\n\n\n\n<ul>\n<li>Click the <strong>Contact form icon<\/strong> to open the editable form.<br><em>See <a href=\"https:\/\/app.arcade.software\/share\/l5h8do6jAAiWteJDzeI7\">Workflow Components: Forms, Notify, Approval<\/a> and <a href=\"https:\/\/app.arcade.software\/share\/shxbyrMxaMjbOFIbwPSi\">Workflow Basics 101<\/a> for more details.<\/em><\/li>\n\n\n\n<li>For each user-facing text, click the <strong>multilingual editor icon<\/strong>.<\/li>\n\n\n\n<li>Add and review translations for each item, then click <strong>OK<\/strong>.<\/li>\n\n\n\n<li>When done, click <strong>OK<\/strong> at the bottom of the Contact Form dialog.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>Remember to <strong>save your Workflow<\/strong> after translating.<br><em>Tip: see <a href=\"https:\/\/app.arcade.software\/share\/shxbyrMxaMjbOFIbwPSi\">Workflow Basics 101<\/a> for save options.<\/em><\/p>\n\n\n\n<p><em>In the next video, learn <a href=\"https:\/\/app.arcade.software\/share\/CbxZmfNAe5L9gwGAygo6\">How to edit communication texts (including parameters)<\/a>.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to create and edit multilingual versions of all internal and external communications. Choose a Workflow Create or select a Workflow with Form, Notify, or Approval steps to add multilingual versions of your text. Select a Form, Notify or Approval Navigate to the step in the Workflow that you&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[95],"ht-kb-tag":[43],"_links":{"self":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1417"}],"collection":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1417"}],"version-history":[{"count":1,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1417\/revisions"}],"predecessor-version":[{"id":1420,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1417\/revisions\/1420"}],"wp:attachment":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1417"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=1417"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=1417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}