{"id":1434,"date":"2025-10-29T15:04:15","date_gmt":"2025-10-29T14:04:15","guid":{"rendered":"https:\/\/www.help.headlight.tech\/?post_type=ht_kb&#038;p=1434"},"modified":"2025-10-29T15:04:16","modified_gmt":"2025-10-29T14:04:16","slug":"how-to-edit-communication-texts","status":"publish","type":"ht_kb","link":"https:\/\/www.help.headlight.tech\/?ht_kb=how-to-edit-communication-texts&lang=fr","title":{"rendered":"How to Edit Communication Texts"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote\">\n<p>Learn how to edit and format internal and external communications, using Headlight\u2019s AI tools, parameters, and conditional text to personalize messages.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-arcade wp-block-embed-arcade\"><div class=\"wp-block-embed__wrapper\">\n<iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"How to edit communication texts\" src=\"https:\/\/demo.arcade.software\/CbxZmfNAe5L9gwGAygo6?embed#?secret=TKLoBeDurL\" data-secret=\"TKLoBeDurL\" width=\"643\" height=\"395\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Select a Workflow<\/h2>\n\n\n\n<ul>\n<li>Open the <strong>Workflow Configuration<\/strong> page.<\/li>\n\n\n\n<li>Choose the Workflow you want to edit \u2014 for example, <em>New Order Approval Workflow<\/em> from templates.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><em>Tip: See <a href=\"https:\/\/app.arcade.software\/share\/lxlIiZNqU6grqcbNd2Zz\">Where to find a Workflow Configuration<\/a> to access this screen.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Select a Message to Review<\/h2>\n\n\n\n<ul>\n<li>Select a <strong>Form<\/strong>, <strong>Notify<\/strong>, or <strong>Approval<\/strong> action step.<\/li>\n\n\n\n<li>These contain the internal or external communications you can edit.<\/li>\n\n\n\n<li>In the <strong>Details<\/strong> section, edit the title and body of the text directly.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><em>Review all messages carefully \u2014 they define your internal and external communications.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Formatting Options<\/h2>\n\n\n\n<p>Use the toolbar icons to style your text:<\/p>\n\n\n\n<ul>\n<li><strong>Bold<\/strong> to emphasize key information.<\/li>\n\n\n\n<li>Experiment with other available formatting features.<br>Changes appear live in the text box.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Let AI Help Craft Your Message<\/h2>\n\n\n\n<ul>\n<li>Click the <strong>AI icon<\/strong> in the message editor.<\/li>\n\n\n\n<li>Provide your writing instructions on the left and preview results on the right.<\/li>\n\n\n\n<li>Click <strong>Cancel<\/strong> to discard or <strong>Apply<\/strong> to use the AI-generated version.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Adding Parameters<\/h2>\n\n\n\n<p>Add dynamic placeholders that automatically adapt to Headlight data.<\/p>\n\n\n\n<ul>\n<li>Type <code>{{<\/code> to trigger parameter suggestions (e.g., <code>{{company_name}}<\/code>).<\/li>\n\n\n\n<li>Select a suggested option or type it manually, closing with <code>}}<\/code>.<\/li>\n\n\n\n<li>Parameters appear in blue once added.<\/li>\n\n\n\n<li>You can view all parameters in the <strong>Parameters<\/strong> section below the Details panel.<\/li>\n\n\n\n<li>Use the search function to find relevant parameters.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><em>Tip: See upcoming training for more details on using parameters.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Adding Conditional Text<\/h2>\n\n\n\n<p>Include conditional logic so that certain text only appears when specific conditions are met.<\/p>\n\n\n\n<ul>\n<li>Open another action step (for example, a <em>Notify<\/em> step).<\/li>\n\n\n\n<li>Conditional text uses the following operators:<\/li>\n\n\n\n<li>Starts with <code>{%<\/code><\/li>\n\n\n\n<li>Ends with <code>%}<\/code><\/li>\n\n\n\n<li>Closes with <code>{% endif %}<\/code><\/li>\n\n\n\n<li>The content between these markers only appears if the condition is true.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><em>Example:<\/em><br><code>{% if car_model == \"Electric\" %}<\/code><br>\u201cPlease confirm the charging details.\u201d<br><code>{% endif %}<\/code><\/p>\n<\/blockquote>\n\n\n\n<p>Remember to <strong>save your changes<\/strong> once finished.<br>See <a href=\"https:\/\/app.arcade.software\/share\/shxbyrMxaMjbOFIbwPSi\">Workflow Basics 101<\/a> for saving methods.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<p>You\u2019ve learned how to:<\/p>\n\n\n\n<ul>\n<li>Edit communication text titles and bodies<\/li>\n\n\n\n<li>Format messages using the toolbar<\/li>\n\n\n\n<li>Use AI assistance to improve writing<\/li>\n\n\n\n<li>Add parameters for dynamic content<\/li>\n\n\n\n<li>Apply conditional logic for data-based personalization<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>Next: <a href=\"https:\/\/app.arcade.software\/share\/H7W0LqatskIJ4TUR7FLE\">How to Add Multilingual Communications<\/a><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to edit and format internal and external communications, using Headlight\u2019s AI tools, parameters, and conditional text to personalize messages. Select a Workflow Tip: See Where to find a Workflow Configuration to access this screen. Select a Message to Review Review all messages carefully \u2014 they define your internal&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[96],"ht-kb-tag":[43],"_links":{"self":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1434"}],"collection":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1434"}],"version-history":[{"count":1,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1434\/revisions"}],"predecessor-version":[{"id":1437,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1434\/revisions\/1437"}],"wp:attachment":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1434"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=1434"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=1434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}