{"id":1870,"date":"2025-12-10T18:37:48","date_gmt":"2025-12-10T17:37:48","guid":{"rendered":"https:\/\/www.help.headlight.tech\/?post_type=ht_kb&#038;p=1870"},"modified":"2025-12-19T11:43:57","modified_gmt":"2025-12-19T10:43:57","slug":"using-the-faq-car-policy-questions","status":"publish","type":"ht_kb","link":"https:\/\/www.help.headlight.tech\/?ht_kb=using-the-faq-car-policy-questions","title":{"rendered":"Using the FAQ &#8211; Car Policy Questions"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udd0e Learn how to find frequently asked questions inside Headlight, specific to your company.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-arcade wp-block-embed-arcade\"><div class=\"wp-block-embed__wrapper\">\n<iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"Using the FAQ - Car Policy Questions\" src=\"https:\/\/demo.arcade.software\/9UIhtf82LhOZ7rigaQof?embed#?secret=eDr2kaYWaE\" data-secret=\"eDr2kaYWaE\" width=\"643\" height=\"378\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<p>The Knowledge Base includes a <strong>Frequently Asked Questions<\/strong> section.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>You have access to a help section straight from the Home Page, in the blue box &#8216;Need help?&#8217; (top right) <\/p>\n\n\n\n<p>\ud83d\udca1 Let&#8217;s explore the FAQ.<\/p>\n<\/blockquote>\n\n\n\n<p>Make sure you are logged into Headlight, to quickly access the Knowledge Base.<\/p>\n\n\n\n<ul>\n<li>Go to the <strong>Home Page<\/strong>. <\/li>\n\n\n\n<li>Select &#8220;<strong>Knowledge base<\/strong>&#8221; in the help section (blue box top right) to get started.<\/li>\n\n\n\n<li>In the <em>Knowledge Base<\/em>, select the <strong>FAQ (Frequently Asked Questions)<\/strong> top right on the screen.<\/li>\n\n\n\n<li><strong>Click on any question<\/strong> to access the FAQ, and view the matching answer.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>Your Knowledge Base has a Frequently Asked Questions section to quickly find answers to common queries.<\/p>\n<\/blockquote>\n\n\n\n<p>Once you are in the FAQ, you can keep exploring questions. You can navigate by opening and closing answers, or by clicking the FAQ breadcrumb link at the top of the screen. <\/p>\n\n\n\n<ul>\n<li>Use the navigation options to return to the main Knowledge Base.<\/li>\n\n\n\n<li>Open the <strong>FAQ<\/strong> section to read answers to common questions.<\/li>\n\n\n\n<li>Click a question to expand the answer.<\/li>\n\n\n\n<li>\u23f0 New FAQs may be added over time.<\/li>\n\n\n\n<li>\ud83d\udca1 If you still need help, you can ask Lucy, the AI assistant.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u2705  You&#8217;ve now learned where to find the FAQ.<\/p>\n\n\n\n<p>\ud83e\udde0 Be sure to keep most of your communication with the Fleet Manager inside Headlight, as this will help build the FAQ over time.<\/p>\n\n\n\n<p><em>In a next video we&#8217;ll show you how to find the response in Headlight with our AI assistant Lucy.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd0e Learn how to find frequently asked questions inside Headlight, specific to your company. FAQ The Knowledge Base includes a Frequently Asked Questions section. You have access to a help section straight from the Home Page, in the blue box &#8216;Need help?&#8217; (top right) \ud83d\udca1 Let&#8217;s explore the FAQ. Make&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[142,204,160],"ht-kb-tag":[43,42],"_links":{"self":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1870"}],"collection":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1870"}],"version-history":[{"count":3,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1870\/revisions"}],"predecessor-version":[{"id":1952,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1870\/revisions\/1952"}],"wp:attachment":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1870"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=1870"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=1870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}