{"id":1882,"date":"2025-12-11T11:32:27","date_gmt":"2025-12-11T10:32:27","guid":{"rendered":"https:\/\/www.help.headlight.tech\/?post_type=ht_kb&#038;p=1882"},"modified":"2025-12-21T10:11:31","modified_gmt":"2025-12-21T09:11:31","slug":"contact-the-fleet-manager","status":"publish","type":"ht_kb","link":"https:\/\/www.help.headlight.tech\/?ht_kb=contact-the-fleet-manager","title":{"rendered":"Contact the Fleet Manager"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote\">\n<p>\u2709\ufe0f Learn how to contact your Fleet Manager through chat in Headlight.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<p><!--ARCADE EMBED START--><\/p>\n<div style=\"position: relative; padding-bottom: calc(52.3957% + 41px); height: 0px; width: 100%;\"><iframe src=\"https:\/\/demo.arcade.software\/unikqQG2eNyEsadEFBsT?embed&amp;embed_mobile=tab&amp;embed_desktop=inline&amp;show_copy_link=true\" title=\"Contact Suppliers via My Contacts\" frameborder=\"0\" loading=\"lazy\" webkitallowfullscreen=\"\" mozallowfullscreen=\"\" allowfullscreen=\"\" allow=\"clipboard-write\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; color-scheme: light;\"><\/iframe><\/div>\n<p><!--ARCADE EMBED END--><\/p>\n\n\n<h2 class=\"wp-block-heading\">Contact the Fleet Manager via Home Page<\/h2>\n\n\n\n<p>Headlight highlights key help options on the <strong>Home Page<\/strong>.<br>This includes quick access to your Fleet Manager.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>You have access to a help section straight from the Home Page, in the blue box &#8216;Need help?&#8217; (top right) <\/p>\n\n\n\n<p>\ud83d\udca1 Let&#8217;s explore the contact &#8216;Fleet Manager&#8217; option!<\/p>\n<\/blockquote>\n\n\n\n<p>Make sure you are logged into Headlight, to quickly contact the Fleet Manager.<\/p>\n\n\n\n<ul>\n<li>Start from the <strong>Home Page<\/strong>.<\/li>\n\n\n\n<li>Go to the <strong>Need help?<\/strong> section.<\/li>\n\n\n\n<li>Click <strong>Fleet Manager<\/strong> to start a conversation.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>You will see the Fleet Manager\u2019s <strong>name<\/strong>, <strong>contact information<\/strong>, and the option to begin a chat.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udea8 An example email address may appear in training materials, but it is not active.<\/p>\n<\/blockquote>\n\n\n\n<ul>\n<li>Click <strong>START CHAT<\/strong> to begin messaging.<\/li>\n<\/ul>\n\n\n\n<p>Once the chat opens:<\/p>\n\n\n\n<ul>\n<li>The Fleet Manager\u2019s name appears at the top of the chat window.<\/li>\n\n\n\n<li>You will also see the chat listed in the <strong>Conversations<\/strong> panel on the left.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Start the Conversation<\/h2>\n\n\n\n<p>To begin your conversation with the Fleet Manager:<\/p>\n\n\n\n<ul>\n<li>Click the message box at the bottom of the screen.<\/li>\n\n\n\n<li>Write your first message to start the conversation.<\/li>\n\n\n\n<li>Your message becomes part of your chat history.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Use the Formatting &amp; Add Links<\/h2>\n\n\n\n<p>If you want to format your message or add links:<\/p>\n\n\n\n<ul>\n<li>Click the <strong>writing icon<\/strong> to switch to rich text mode.<\/li>\n\n\n\n<li>Use <strong>bold<\/strong> text to highlight important points.<\/li>\n\n\n\n<li>Use <em>italic<\/em> for emphasis.<\/li>\n\n\n\n<li>Create <strong>bullet lists<\/strong> to organise details or questions.<\/li>\n\n\n\n<li>Add a <strong>link<\/strong> when referencing external information (optional).\n<ul>\n<li><em>Enter a URL for your link in the dialog box (optional).<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>You can switch back to plain text at any time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Attach Files<\/h2>\n\n\n\n<p>You can add screenshots, documents, and other files to your message.<\/p>\n\n\n\n<ul>\n<li>Click the <strong>paperclip icon<\/strong> to attach files.<\/li>\n\n\n\n<li>Select a file or drag and drop it into the message box.<\/li>\n\n\n\n<li>The attachment appears above the message box.<\/li>\n\n\n\n<li>\ud83e\udde0 Hover over a file name to preview it.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Send Your Message<\/h2>\n\n\n\n<p>When your message is ready:<\/p>\n\n\n\n<ul>\n<li>Click the <strong>send button<\/strong> to submit it to your Fleet Manager.<\/li>\n<\/ul>\n\n\n\n<p>After sending:<\/p>\n\n\n\n<ul>\n<li>You can review all messages exchanged in the chat.<\/li>\n\n\n\n<li>Timestamps show when messages were sent.<\/li>\n\n\n\n<li>Attachments can be previewed anytime by hovering over them.<\/li>\n\n\n\n<li>Your conversation always remains available in the <strong>chat list<\/strong> on the left.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>Your Fleet Manager will reply. You will see their response when the message is available.<\/p>\n\n\n\n<p>\ud83d\udca1 <em>Tip: For urgent questions, you can also ask Lucy, check the FAQ, browse the Knowledge Base, or explore supplier contacts.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u2705 You&#8217;ve now successfully learned how to contact the Fleet Manager. <\/p>\n\n\n\n<p><em>Explore our other articles on using the AI Assistant Lucy, exploring the Knowledge Base, and how to contact suppliers.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u2709\ufe0f Learn how to contact your Fleet Manager through chat in Headlight. Contact the Fleet Manager via Home Page Headlight highlights key help options on the Home Page.This includes quick access to your Fleet Manager. You have access to a help section straight from the Home Page, in the blue&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[144,162],"ht-kb-tag":[42],"_links":{"self":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1882"}],"collection":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1882"}],"version-history":[{"count":4,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1882\/revisions"}],"predecessor-version":[{"id":2200,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1882\/revisions\/2200"}],"wp:attachment":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1882"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=1882"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=1882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}