{"id":1894,"date":"2025-12-11T12:44:23","date_gmt":"2025-12-11T11:44:23","guid":{"rendered":"https:\/\/www.help.headlight.tech\/?post_type=ht_kb&#038;p=1894"},"modified":"2026-03-12T14:46:10","modified_gmt":"2026-03-12T13:46:10","slug":"send-a-support-ticket","status":"publish","type":"ht_kb","link":"https:\/\/www.help.headlight.tech\/?ht_kb=send-a-support-ticket","title":{"rendered":"Create a Support Ticket"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udcec Learn how to submit a technical support request, add attachments, and review your responses in Headlight.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<p><!--ARCADE EMBED START--><\/p>\n<div style=\"position: relative; padding-bottom: calc(52.3957% + 41px); height: 0px; width: 100%;\"><iframe style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; color-scheme: light;\" title=\"(copy) Create a Support Ticket\" src=\"https:\/\/demo.arcade.software\/VXj9Q3uUK2MdQDpk8DpI?embed&amp;embed_mobile=tab&amp;embed_desktop=inline&amp;show_copy_link=true\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p><!--ARCADE EMBED END--><\/p>\n\n\n<h2 class=\"wp-block-heading\">Navigate to Support Tickets<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<p>You can create a technical support ticket from the <strong>Avatar menu<\/strong> in the top-right corner of any page.<\/p>\n\n\n\n<ul>\n<li>Start by logging into Headlight.<\/li>\n\n\n\n<li>From any page, select the <strong>Avatar icon<\/strong>. <\/li>\n\n\n\n<li>Choose <strong>Support<\/strong> from the dropdown.<\/li>\n\n\n\n<li>Click <strong>Create support ticket<\/strong> to begin submitting your request.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udca1 You can use this method for any issue, when you cannot find the response in the Knowledge Base or when Lucy does not have the appropriate response. Now that Headlight will automatically assign the appropriate person: for Car Policy questions or car management this will be the fleet team, for technical issues the Headlight Support team. <\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Draft Your Message<\/h2>\n\n\n\n<p>Start writing your technical question. Include clear steps and screenshots when possible.<\/p>\n\n\n\n<ul>\n<li>Enter a brief <strong>title<\/strong> summarizing the issue.<\/li>\n\n\n\n<li>Provide a summary <strong>message<\/strong> explaining what happened and how to recreate it.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udca1 Include all the steps the team may need to recreate your question for testing.<\/p>\n<\/blockquote>\n\n\n\n<ul>\n<li>Add <strong>attachments<\/strong> by dragging and dropping files into the message box.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udcf8 <em>Tip: Screenshots are highly recommended to help the team understand your question.<\/em><\/p>\n<\/blockquote>\n\n\n\n<ul>\n<li>Review attached files.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Review the Help Articles<\/h2>\n\n\n\n<p>Headlight may suggest help articles on the right side panel.<\/p>\n\n\n\n<ul>\n<li>Check the recommended articles to see if they address your issue.<\/li>\n\n\n\n<li>After reviewing, click <strong>SUBMIT<\/strong> to send your support request.<\/li>\n\n\n\n<li>Click <strong>CONFIRM<\/strong> to finalize.<\/li>\n\n\n\n<li>A green confirmation dialog will appear when the ticket is sent.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u2705 You&#8217;ve now learned how to create a technical support ticket<\/p>\n\n\n\n<p><em>Check our separate training on how to <\/em>manage and close your tickets.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcec Learn how to submit a technical support request, add attachments, and review your responses in Headlight. Navigate to Support Tickets You can create a technical support ticket from the Avatar menu in the top-right corner of any page. \ud83d\udca1 You can use this method for any issue, when you&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[148,202,166],"ht-kb-tag":[43,42],"_links":{"self":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1894"}],"collection":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1894"}],"version-history":[{"count":11,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1894\/revisions"}],"predecessor-version":[{"id":2667,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/1894\/revisions\/2667"}],"wp:attachment":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1894"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=1894"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=1894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}