{"id":2124,"date":"2025-12-19T12:29:06","date_gmt":"2025-12-19T11:29:06","guid":{"rendered":"https:\/\/www.help.headlight.tech\/?post_type=ht_kb&#038;p=2124"},"modified":"2026-02-03T13:17:53","modified_gmt":"2026-02-03T12:17:53","slug":"submit-feedback-on-a-knowledge-base-article","status":"publish","type":"ht_kb","link":"https:\/\/www.help.headlight.tech\/?ht_kb=submit-feedback-on-a-knowledge-base-article&lang=fr","title":{"rendered":"Soumettre des commentaires sur un article de la base de connaissances"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udca1 Si une page d&#8217;aide ne r\u00e9pond pas enti\u00e8rement \u00e0 votre question ou contient des informations manquantes ou incorrectes, vous pouvez envoyer des commentaires directement \u00e0 partir de l&#8217;article.<\/p>\n<\/blockquote>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-arcade wp-block-embed-arcade\"><div class=\"wp-block-embed__wrapper\">\n<iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"Submit Feedback on a Knowledge Base Article\" src=\"https:\/\/demo.arcade.software\/AVJcHohROCYHMFPgOZSF?embed#?secret=svauI2UuM3\" data-secret=\"svauI2UuM3\" width=\"643\" height=\"395\"><\/iframe>\n<\/div><\/figure>\n\n<h2 class=\"wp-block-heading\">Quand envoyer un retour d&#8217;information ?<\/h2>\n\n<p>Utilisez l&#8217;option de retour d&#8217;information si vous l&#8217;avez fait :<\/p>\n\n<ul>\n<li>\u2714\ufe0f Examen des articles d&#8217;aide pertinents<\/li>\n\n\n\n<li>\ud83d\udd0e Des informations manquantes, peu claires ou incorrectes ont \u00e9t\u00e9 trouv\u00e9es.<\/li>\n<\/ul>\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udc4d Nous utilisons vos commentaires pour am\u00e9liorer les pages d&#8217;aide pour tous.<\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">Comment soumettre un retour d&#8217;information<\/h2>\n\n<ul>\n<li>\u2b07\ufe0f Faites d\u00e9filer la page d&#8217;aide vers le bas jusqu&#8217;\u00e0 ce que vous voyiez la section <strong>&#8220;Cet article vous a-t-il \u00e9t\u00e9 utile ?<\/strong> <\/li>\n\n\n\n<li>Cliquez sur l&#8217;<strong>ic\u00f4ne X rouge<\/strong> pour indiquer que l&#8217;article n&#8217;est pas utile.<\/li>\n\n\n\n<li>\u270d\ufe0f R\u00e9digez une explication claire de :\n<ul>\n<li>Quelles sont les informations manquantes ou incorrectes ?<\/li>\n\n\n\n<li>Quelles sont les informations correctes \u00e0 fournir ?<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\ud83d\ude80 Cliquez sur <strong>Envoyer le feedback<\/strong> pour soumettre vos commentaires.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Confirmation et prochaines \u00e9tapes<\/h2>\n\n<ul>\n<li>\u2705 Un message de confirmation appara\u00eet une fois que votre retour d&#8217;information a \u00e9t\u00e9 envoy\u00e9.<\/li>\n<\/ul>\n\n<p><\/p>\n\n<blockquote class=\"wp-block-quote\">\n<ul>\n<li>Si des informations manquantes ou incorrectes sont identifi\u00e9es, l&#8217;\u00e9quipe mettra \u00e0 jour l&#8217;article.<\/li>\n\n\n\n<li>Vous pourrez revoir la solution \u00e0 votre question avec le nouvel article am\u00e9lior\u00e9 plus tard.<\/li>\n<\/ul>\n<\/blockquote>\n\n<p>Merci de nous aider \u00e0 am\u00e9liorer les pages d&#8217;aide sur les phares !<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udca1 Si une page d&#8217;aide ne r\u00e9pond pas enti\u00e8rement \u00e0 votre question ou contient des informations manquantes ou incorrectes, vous pouvez envoyer des commentaires directement \u00e0 partir de l&#8217;article. Quand envoyer un retour d&#8217;information ? Utilisez l&#8217;option de retour d&#8217;information si vous l&#8217;avez fait : \ud83d\udc4d Nous utilisons vos commentaires&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[208],"ht-kb-tag":[43,42],"_links":{"self":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/2124"}],"collection":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2124"}],"version-history":[{"count":5,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/2124\/revisions"}],"predecessor-version":[{"id":2346,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/2124\/revisions\/2346"}],"wp:attachment":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2124"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=2124"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=2124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}