{"id":2304,"date":"2025-12-11T12:44:23","date_gmt":"2025-12-11T11:44:23","guid":{"rendered":"https:\/\/www.help.headlight.tech\/?ht_kb=creer-un-ticket-dassistance"},"modified":"2026-02-03T12:51:28","modified_gmt":"2026-02-03T11:51:28","slug":"creer-un-ticket-dassistance","status":"publish","type":"ht_kb","link":"https:\/\/www.help.headlight.tech\/?ht_kb=creer-un-ticket-dassistance&lang=fr","title":{"rendered":"Cr\u00e9er un ticket d&#8217;assistance"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udcec Apprenez \u00e0 soumettre une demande d&#8217;assistance technique, \u00e0 ajouter des pi\u00e8ces jointes et \u00e0 consulter vos r\u00e9ponses dans Headlight.<\/p>\n<\/blockquote>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<p><!--ARCADE EMBED START--><\/p>\n<div style=\"position: relative; padding-bottom: calc(52.3957% + 41px); height: 0px; width: 100%;\"><iframe src=\"https:\/\/demo.arcade.software\/VXj9Q3uUK2MdQDpk8DpI?embed&amp;embed_mobile=tab&amp;embed_desktop=inline&amp;show_copy_link=true\" title=\"(copie) Cr\u00e9er un ticket d'assistance\" frameborder=\"0\" loading=\"lazy\" webkitallowfullscreen=\"\" mozallowfullscreen=\"\" allowfullscreen=\"\" allow=\"clipboard-write\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; color-scheme: light;\"><\/iframe><\/div>\n<p><!--ARCADE EMBED END--><\/p>\n\n<h2 class=\"wp-block-heading\">Acc\u00e9der aux tickets d&#8217;assistance<\/h2>\n\n<div class=\"wp-block-group is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<p>Vous pouvez cr\u00e9er un ticket d&#8217;assistance technique \u00e0 partir du <strong>menu Avatar<\/strong> situ\u00e9 dans le coin sup\u00e9rieur droit de n&#8217;importe quelle page.<\/p>\n\n\n\n<ul>\n<li>Commencez par vous connecter \u00e0 Headlight.<\/li>\n\n\n\n<li>\u00c0 partir de n&#8217;importe quelle page, s\u00e9lectionnez l&#8217;<strong>ic\u00f4ne Avatar<\/strong>.  <\/li>\n\n\n\n<li>Choisissez <strong>Support<\/strong> dans la liste d\u00e9roulante.<\/li>\n\n\n\n<li>Cliquez sur <strong>Cr\u00e9er un ticket d&#8217;assistance<\/strong> pour commencer \u00e0 soumettre votre demande.<\/li>\n<\/ul>\n<\/div><\/div>\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udca1 Cette m\u00e9thode ne concerne que les questions techniques. Pour les questions relatives \u00e0 la politique automobile ou \u00e0 la gestion des v\u00e9hicules, contactez le gestionnaire de flotte, Lucy, la FAQ ou la base de connaissances. <\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">R\u00e9digez votre message<\/h2>\n\n<p>Commencez \u00e0 r\u00e9diger votre question technique. Incluez des \u00e9tapes claires et des captures d&#8217;\u00e9cran si possible. <\/p>\n\n<ul>\n<li>Saisissez un <strong>titre<\/strong> bref r\u00e9sumant la question.<\/li>\n\n\n\n<li>Fournissez un <strong>message<\/strong> r\u00e9capitulatif expliquant ce qui s&#8217;est pass\u00e9 et comment le recr\u00e9er.<\/li>\n<\/ul>\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udca1 Incluez toutes les \u00e9tapes dont l&#8217;\u00e9quipe pourrait avoir besoin pour recr\u00e9er votre question \u00e0 des fins de test.<\/p>\n<\/blockquote>\n\n<ul>\n<li>Ajoutez des <strong>pi\u00e8ces jointes<\/strong> en glissant-d\u00e9posant des fichiers dans la bo\u00eete de message.<\/li>\n<\/ul>\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udcf8 <em>Conseil : Les captures d&#8217;\u00e9cran sont fortement recommand\u00e9es pour aider l&#8217;\u00e9quipe \u00e0 comprendre votre question.<\/em><\/p>\n<\/blockquote>\n\n<ul>\n<li>Consultez les fichiers joints.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Consultez les articles d&#8217;aide<\/h2>\n\n<p>Le phare peut sugg\u00e9rer des articles d&#8217;aide sur le panneau lat\u00e9ral droit.<\/p>\n\n<ul>\n<li>Consultez les articles recommand\u00e9s pour voir s&#8217;ils traitent de votre probl\u00e8me.<\/li>\n\n\n\n<li>Apr\u00e8s v\u00e9rification, cliquez sur <strong>SOUMETTRE<\/strong> pour envoyer votre demande d&#8217;assistance.<\/li>\n\n\n\n<li>Cliquez sur <strong>CONFIRMER<\/strong> pour finaliser.<\/li>\n\n\n\n<li>Une bo\u00eete de dialogue de confirmation verte s&#8217;affiche lorsque le billet est envoy\u00e9.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p>Vous avez maintenant appris \u00e0 cr\u00e9er un ticket d&#8217;assistance technique.<\/p>\n\n<p><em>Consultez notre formation s\u00e9par\u00e9e sur la <\/em>gestion et la cl\u00f4ture de vos tickets.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcec Apprenez \u00e0 soumettre une demande d&#8217;assistance technique, \u00e0 ajouter des pi\u00e8ces jointes et \u00e0 consulter vos r\u00e9ponses dans Headlight. Acc\u00e9der aux tickets d&#8217;assistance Vous pouvez cr\u00e9er un ticket d&#8217;assistance technique \u00e0 partir du menu Avatar situ\u00e9 dans le coin sup\u00e9rieur droit de n&#8217;importe quelle page. \ud83d\udca1 Cette m\u00e9thode ne&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[220,226,221],"ht-kb-tag":[43,42],"_links":{"self":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/2304"}],"collection":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2304"}],"version-history":[{"count":1,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/2304\/revisions"}],"predecessor-version":[{"id":2306,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=\/wp\/v2\/ht-kb\/2304\/revisions\/2306"}],"wp:attachment":[{"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2304"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=2304"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.help.headlight.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=2304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}