Learn how review your technical support request, add comments, and close your support ticket in Headlight.
Navigate to Support Tickets
You can find your technical support ticket from the Avatar menu in the top-right corner of any page.
- Choose Support from the dropdown
- Open the Support tickets menu to see your tickets
Review Tickets
The left panel in the Support Tickets page displays all your submitted tickets.
Tip: Icons indicate whether tickets are pending or have received a response
- Click the ticket to open its message history.
- Write an additional comment if needed, using formatting, links, or attachments.
- The ticket’s assignee is shown—typically Headlight Support, but sometimes your Fleet Manager.
- If you need more assistance, send another message in the ticket and attach supporting file
Close and Rate your Ticket
After remediation of Headlight support, you will be able to see their response in the ticket conversation history.
- You can always add more comments, questions or remarks in the ticket conversation history.
- When you are satisfied with the solution, you can close the ticket by clicking on the “Wait” symbol
- You can rate the support quality if you’re satisfied or less satisfied with the ticket resolution. This helps Headlight to improve our services.
Your ticket will now be closed, and by default will not be shown in the “Open ticket” overview. You can find it back to re-open by starting the conversation again.
