📬 Learn how to submit a technical support request, add attachments, and review your responses in Headlight.
Navigate to Support Tickets
You can create a technical support ticket from the Avatar menu in the top-right corner of any page.
- Start by logging into Headlight.
- From any page, select the Avatar icon.
- Choose Support from the dropdown.
- Click Create support ticket to begin submitting your request.
💡 You can use this method for any issue, when you cannot find the response in the Knowledge Base or when Lucy does not have the appropriate response. Now that Headlight will automatically assign the appropriate person: for Car Policy questions or car management this will be the fleet team, for technical issues the Headlight Support team.
Draft Your Message
Start writing your technical question. Include clear steps and screenshots when possible.
- Enter a brief title summarizing the issue.
- Provide a summary message explaining what happened and how to recreate it.
💡 Include all the steps the team may need to recreate your question for testing.
- Add attachments by dragging and dropping files into the message box.
📸 Tip: Screenshots are highly recommended to help the team understand your question.
- Review attached files.
Review the Help Articles
Headlight may suggest help articles on the right side panel.
- Check the recommended articles to see if they address your issue.
- After reviewing, click SUBMIT to send your support request.
- Click CONFIRM to finalize.
- A green confirmation dialog will appear when the ticket is sent.
✅ You’ve now learned how to create a technical support ticket
Check our separate training on how to manage and close your tickets.
