Adding Articles to the Knowledge Base

Learn how to upload fleet guides and company documents for your drivers and the AI assistant, Lucy.

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Accessing the Knowledge Base

From the Home Page

1. Click Knowledge Base in the help section.
2. You’re now in your company’s Knowledge Base section.

From Any Page

1. Click the Avatar icon (top right).
2. Choose Support → Knowledge Base.

✅ You can access the Knowledge Base from anywhere in Headlight.

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Adding Information

Add a Category

1. Click the Pencil icon to enter editing mode.
2. Click + to add a new category (e.g., Car Policy).
3. Enter a title and description → click ADD.
4. Exit edit mode when done.

Categories organize all Knowledge Base content.

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Add Articles to a Category

1. Open the new category and click the Pencil icon.
2. Click Add new article, enter a title (and optional description).
3. Click ADD, then exit edit mode.

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Adding Content to an Article

Add and Format Sections

1. Select an article → click the Pencil icon to edit.
2. Use + to add sections, subtitles, and content.
3. Apply headers (1–5), Bold, Quotes, or Indentation to format text.

Add Images

1. Click the Image icon → add a title → upload or drag-and-drop.
2. For searchable text inside images, add a text copy in the article.

Add Hyperlinks

1. Highlight text → click Insert Link → paste the URL → OK.

Add New Sections

1. Scroll down → click + to create new article sections.
2. Add a subtitle and text, then apply consistent formatting.

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Saving Your Work

• Always click SAVE CHANGES → CONFIRM after editing.
• Changes aren’t saved automatically.

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Tips & Best Practices

• Upload your Car Policy as a key reference.
• Add practical documents (e.g., accident instructions).
• Maintain a dedicated FAQ section for Lucy, the AI assistant.

✅ You’ve set up your Knowledge Base successfully.
Next: Learn about Creating Driver Documents.

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